According to art. 27 of the Act of 30 May 2014 on Consumer Rights, the Customer who is also a Consumer has the right to withdraw from a contract concluded remotely without providing a reason.
The right to withdraw from the contract is vested within 14 calendar days from the moment of taking over the good by the customer or a third party designated by him other than the carrier.
In order to implement the statutory right to withdraw from the contract, the Customer submits to the Seller a clear declaration of will, sending it to the address of the registered office or e-mail address of the Seller.
The Customer may use the Statement of withdrawal from the contract, constituting Annex No. 1 to these Regulations. Using the form is not a condition to withdraw from the contract provided for in this paragraph.
To comply with the date specified in paragraph 2 it is enough to send a statement of withdrawal from the contract by e-mail or to the address of the Seller before its expiry.
A customer who has used the delivery of a declaration of withdrawal from the contract by e-mail, will be immediately informed of the acceptance of this declaration of intent via email or in writing to the address provided in the Order Form.
The Seller shall promptly, within no more than 14 calendar days from the date of receipt of the statement of withdrawal from the contract, return to the Customer any payments received from him, including the cost of delivering the item. The Seller shall refund the payment using the same method of payment as the Customer used, unless the Customer expressly agreed to a different method of payment refund, which does not entail any additional costs for him.
The Seller shall withhold the reimbursement of the payments referred to in the above, until the Customer receives the Goods or confirms his return, in the absence of the Seller's obligation to collect the Goods personally.
Upon withdrawing from the contract, the Customer is obliged to return the purchased Product to the Seller or a person authorized by him to collect it immediately, not later than within 14 calendar days, from the date of submitting the statement of withdrawal.
Goods should be returned to the Seller's address.
The Customer bears only the direct costs of returning the Goods.
The consumer is only liable for a decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
The right to withdraw from the contract is not available to the Customer who is also a Consumer in relation to the contracts referred to in Article. 38 of the Act of 30 May 2014 on consumer rights.